Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legitimate interest:
• All information collected is from those who have expressed a genuine interest in our services or request a consultation or further advice surrounding our industry.
  Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
• Consent
• Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent
• Legitimate interest:
• All information collected is from those who have expressed a genuine interest in our services or request a consultation or further advice surrounding our industry.
  Where we get personal information from
• People directly
  How long we keep information
  We hold general enquiries for up to 2 years. Contracted clients information is help for as long as we may need it.
  Who we share information with
• Other organisations
• Health care providers
• Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
• To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.